Our services
Tailored support built around four complementary areas to enhance your organization's performance.
Business & Marketing Strategy
Grow your business and reach new markets
Commercial strategy
- Offer definition & structuring
- Positioning and competitive analysis
- Developing the growth strategy
- Defining the objectives of the action plan
Operational marketing
- Marketing strategy and communication plan
- Digital marketing and online presence
- Creation of communication tools and materials
- Measuring results
Business development
- Structuring the prospecting process
- Identifying and qualifying target accounts
- Setting up prospecting tools
- Supporting sales teams
Customer retention
- Customer loyalty and retention strategy
- Loyalty program and targeted actions
- Optimizing customer value (LTV)
- Upselling and cross-selling strategy
Customer Relationship & Satisfaction
Put the customer at the heart of your organization
Customer experience (CX)
- Customer journey mapping
- Identifying touchpoints and moments of truth
- Improving the customer experience
- Training teams to stay customer-focused
Customer relationship management (CRM)
- Audit and structuring of the relationship process
- Selecting and deploying CRM tools
- Customer segmentation strategy
- Supporting tool adoption
Satisfaction measurement
- Defining and implementing indicators
- Measuring impacts and raising awareness
- Analyzing customer feedback and identifying improvement areas
- Corrective and preventive action plan
Customer service & after-sales (SAV)
- Organizing and optimizing customer service
- Handling claims and disputes
- Creating efficient case-handling processes
- Sharing, exchanges and skill growth
Continuous Improvement & Performance
Optimize your processes and steer your business effectively
Process optimization
- Mapping and analysis of business processes
- Identifying and using streamlining techniques
- Formalizing and modeling processes
- Standardization and documentation
Performance management
- Defining key performance indicators (KPIs)
- Setting up operational dashboards
- Reporting and monitoring performance
- Facilitating performance review rituals
Project management
- Scoping and implementing projects
- Planning and resource organization
- Steering and monitoring progress
- Managing risks and stakeholders
Quality approach
- Structuring a continuous improvement approach
- Implementing quality circles
- Managing non-conformities in collaboration
- Continuous improvement culture
Change Management
Support transformations and engage your teams
Transformation strategy
- Diagnosis and analysis of the current state
- Defining the vision and target objectives
- Building the transformation roadmap
- Managing impacts and resistance
Operational change leadership
- Stakeholder analysis and engagement plan
- Supporting change ambassadors / middle managers
- Training and skills development
- Creating change steering tools
Change communication
- Change communication strategy and plan
- Creating messages and communication materials
- Running information and consultation sessions
- Managing crisis communication
Embedding and sustainability
- Assessing adoption and measuring benefits
- Adjustments and corrective actions
- Capitalizing on and sharing best practices
- Skills transfer and building autonomy
Our methodology
Each engagement follows a structured 4-step approach:
Diagnosis
Recommendations
Action plan
Implementation support
Engagement terms
Engagements are based on a Average Daily Rate (ADR) - adaptable, depending on:
- The size and type of your organization
- The complexity and duration of the project
- The specific challenges of your engagement
Each engagement is subject to a tailored quote after a first meeting to fully understand your needs.
A question about our services?
Let’s talk to identify the solution best suited to your challenges
Get in touch